F A Q

HOW LONG WILL MY PARCEL TAKE TO ARRIVE?

We aim to send out your items ASAP, but please allow up 5-7 working days from ordering as all our products are hand made. 

WHAT SHIPPING METHOD DO YOU USE?

We take extra care with your Grey Gate parcel and so send it tracked delivery via Royal Mail. This way we can keep an eye on where your parcel is. 

CAN I SEND A GREY GATE PRODUCT AS A GIFT?

Yes of course you can. We offer gift boxes which you can send direct as a gift. Just drop us an email at greygatelondon@gmail.com with your name and order reference and let us know if you would like us to add a note. You can add the address of the receiver at check out stage.   

DO YOU DO WHOLESALE?

Yes we do! If you are interested in working with us , however big or small, then please get in touch with via our Wholesale page or by email on greygatelondon@gmail.co.uk

DO YOU OFFER RETURNS?

If you are unhappy with your item or there is a fault , please email us at greygatelondon@gmail.com and we can look into the issue for you. We do ask that all customers cover the postage cost of returning or exchanging their item.